World Outsourcing Forum delegates sign declaration of intent
Filed in archive Outsourcing News on October 12, 2005
In the recently held World Outsourcing Forum in Dubai, a declaration of intent was signed by industry leaders headed by Ismail Al Nagi, Director of Dubai Outsource Zone. The document will serve the following functions for the global outsourcing industry: a guideline for standardizing outsourcing practices; aid the worldwide development of the industry; help overcome issues limiting industry growth; and become the foundation of the Dubai Declaration of Outsourcing in 2006.
delegates of the forum also planned to form an Outsourcing Steering Committee to help put these plans into action. Specifically, "the committee will work together to raise awareness [about] the benefits of outsourcing and create a positive public perception of the industry through marketing campaigns and educational initiatives. They will [also] seek to provide joint funding to support academic research on outsourcing, and will facilitate research to support outsourcing associations and their members".
Naqi stated, "It is our intention that the World Outsourcing Forum Declaration of Intent will serve as a first step in creating a standard set of regulations for this global industry, to help ensure the quality and build trust between vendors and buyers of outsource services. The conference has been highly productive and we are very pleased that we have been able to document our plans and strategies for facilitating the long-term success of this fast growing industry."
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Response from:
Shehna
(01/08/08 10:42pm)
Response from:
Richard Blank
(04/16/08 9:21am)
Why outsource to Costa Rica?
In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore.
Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made Costa Rica a very attractive “near-shore” outsourcing solution.
Most importantly, you can take advantage of the international tax laws granted to international companies that invest in Costa Rica and its local economy. The potential savings and benefits will make your outsourcing campaign a very wise business decision.
In addition, unlike other traditional call centers, Costa Rica’s Call Center stays focused on managing no more than a hundred person call center, one outsourced or inbound customer oriented campaign at a time in order to properly control quality,performance and positive employee morale. Once capacity is reached at one of our call centers, another location will be created with the same structure and business plan in order to keep our call center results and expectations consistently higher than that of the competition.
Call center software is as important to an outsourced campaign as telemarketing training. Both areas must be secure, reliable and willing to out perform the same competition that you are currently considering. Costa Rica has a very solid infrastructure ,stable democratic government, very competitive labor costs and a call center job pool that is especially attunded to the North American culture. Call center jobs are some of the top paying career opportunities in Costa Rica. This differs greatly from other countries that consider it as a starting position in a dead end company. Turnover at these other locations are five to ten times more than in Costa Rica.
The high demand for call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
http://www.costaricascallcenter.com
In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore.
Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made Costa Rica a very attractive “near-shore” outsourcing solution.
Most importantly, you can take advantage of the international tax laws granted to international companies that invest in Costa Rica and its local economy. The potential savings and benefits will make your outsourcing campaign a very wise business decision.
In addition, unlike other traditional call centers, Costa Rica’s Call Center stays focused on managing no more than a hundred person call center, one outsourced or inbound customer oriented campaign at a time in order to properly control quality,performance and positive employee morale. Once capacity is reached at one of our call centers, another location will be created with the same structure and business plan in order to keep our call center results and expectations consistently higher than that of the competition.
Call center software is as important to an outsourced campaign as telemarketing training. Both areas must be secure, reliable and willing to out perform the same competition that you are currently considering. Costa Rica has a very solid infrastructure ,stable democratic government, very competitive labor costs and a call center job pool that is especially attunded to the North American culture. Call center jobs are some of the top paying career opportunities in Costa Rica. This differs greatly from other countries that consider it as a starting position in a dead end company. Turnover at these other locations are five to ten times more than in Costa Rica.
The high demand for call center services has provided our company with an abundance of respectable resumes of qualified telemarketers that want to work with and for you.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
http://www.costaricascallcenter.com
Response from:
shibin
(08/29/08 8:58pm)
Hi All,
We are Shrishti Informatics from india. one of the leading web design & development company. We are experts in Web design, Development, SEO optimization , Graphic design, Server administration . we also provide offshore staffing for our partners. Interested companies can hire one of our expert memeber for monthly basis. We are looking for more business relations through this Site. see more details @ www.shrishtionline.com
Regards,
Shibin.S
Shrishti Informatics.
www.shrishtionline.com
We are Shrishti Informatics from india. one of the leading web design & development company. We are experts in Web design, Development, SEO optimization , Graphic design, Server administration . we also provide offshore staffing for our partners. Interested companies can hire one of our expert memeber for monthly basis. We are looking for more business relations through this Site. see more details @ www.shrishtionline.com
Regards,
Shibin.S
Shrishti Informatics.
www.shrishtionline.com
Response from:
ayota
(09/18/08 2:26am)
This is Qoodaa Communications specialized in developing large file transfer software. we have helped oursourcing companies solve the problem of slow transfer speed. See more details at: http://www.qoodaa.com
Response from:
mosharaf
(12/02/08 12:16pm)
Dear All,
we are a bangladeshi international call center. looking for outsorcing works on voice, desing and desktop works. interested may mail at mosharaf@windmillbd.com
we are a bangladeshi international call center. looking for outsorcing works on voice, desing and desktop works. interested may mail at mosharaf@windmillbd.com
Response from:
Shrivcom
(12/17/08 3:46am)
Hi;
We are a professional and advanced global IT and BPO Services provider who provides offshore Software Development, Software Application Development, Custom Web Development, Multimedia Development, Testing Solutions, E-Commerce Services & SEO/SEM Services. We are Open Source Business Solutions Provider Company and have got more than 10 years of exp in Software Designing. Development & Testing. We are headquartered in Noida, INDIA along with many offices worldwide.
I would like to explore the possibility to talk to you further to proceed.
Sandeep Verma
International Marketing Manager
Shriv Com Media Solutions Pvt Ltd.
Noida - 201301 INDIA
T: 91-120-4323539
91-120-4334843
91-120-4617600
M: +91-9871392037
E: seo@commediait.com, info@commediait.com
W: http://www.commediait.com
Skype: sandeep.verma6
We are a professional and advanced global IT and BPO Services provider who provides offshore Software Development, Software Application Development, Custom Web Development, Multimedia Development, Testing Solutions, E-Commerce Services & SEO/SEM Services. We are Open Source Business Solutions Provider Company and have got more than 10 years of exp in Software Designing. Development & Testing. We are headquartered in Noida, INDIA along with many offices worldwide.
I would like to explore the possibility to talk to you further to proceed.
Sandeep Verma
International Marketing Manager
Shriv Com Media Solutions Pvt Ltd.
Noida - 201301 INDIA
T: 91-120-4323539
91-120-4334843
91-120-4617600
M: +91-9871392037
E: seo@commediait.com, info@commediait.com
W: http://www.commediait.com
Skype: sandeep.verma6
Response from:
network cabling
(01/11/09 12:36pm)
Outsourcing is the new way of doing things. As long as their is not a language barrier it's fine!
Keep posting.
Sarah
Keep posting.
Sarah
Response from:
Jay
(01/27/09 11:53pm)
HELLO THERE,
We have 100 seats fully operational BPO setup for Dry Lease. The facility is in Anderi West and have the following facilties
1. 100 branded machines with central server
2. 4 MBPS leased line with voice facility
3. All necessary hardware and software for outbound and inbound
4. Predictive dialer
5. Setup is built as per international standards
Please contact bpo_drylease_mumbai@live.com for further information.
Thanks
Principal Consultant
We have 100 seats fully operational BPO setup for Dry Lease. The facility is in Anderi West and have the following facilties
1. 100 branded machines with central server
2. 4 MBPS leased line with voice facility
3. All necessary hardware and software for outbound and inbound
4. Predictive dialer
5. Setup is built as per international standards
Please contact bpo_drylease_mumbai@live.com for further information.
Thanks
Principal Consultant
Response from:
Cole T.
(01/29/09 12:36am)
As the economic downturn continues to hit consumers’ wallets, many predictions that there are more bigger drops of the economy than it had previously thought. Well, everybody believes that the only way out of this is to set up a fair international financial system. The global financial crisis now appears to be the worst in the generations, and a lot of people are wondering if they can get payday loans online. The World Economic Forum met recently in Davos, Switzerland to hold a conference on what to do because of the downturn in the global economy. Payday loans online being the least of their worries, heads of state, economists, and business leaders were all called to take part in the conference. Hopefully a solution can be agreed on.
Click here to read more: http://personalmoneystore.com/moneyblog/2009/01/27/world-economic-foru
m-meets-by-source-for-payday-loans-online/
Click here to read more: http://personalmoneystore.com/moneyblog/2009/01/27/world-economic-foru
m-meets-by-source-for-payday-loans-online/
Response from:
surefirehire
(03/13/09 2:13pm)
I have started a freelance site for those who are interested in either posting a project or finding work. http://www.surefirehire.com
Response from:
rogerkk
(05/07/09 8:36am)
we are out source website developers
Response from:
rogerkk
(05/07/09 8:37am)
outsource website developers
Response from:
rogerkk
(05/07/09 8:38am)
http://www.outsource-website-development.com/
Response from:
Raj
(05/23/09 7:57am)
Professional Outsourcing Company managing campaigns and training over 50 Call Centers. Visit http://www.anthemindia.com
for more email raj@anthemindia.com
for more email raj@anthemindia.com
Response from:
Live Chat Outsource
(05/31/09 11:32am)
Hello from m2mlivesupport,
We offer highly skilled live chat agents for your website to help you interact with your site visitors in real time and close more sales. To show how effective we can be in improving your bottomline, please contact us for a free demo. support@m2mlivesupport.com
We offer highly skilled live chat agents for your website to help you interact with your site visitors in real time and close more sales. To show how effective we can be in improving your bottomline, please contact us for a free demo. support@m2mlivesupport.com
Response from:
Live Chat Outsource
(05/31/09 11:33am)
Hello from m2mlivesupport,
We offer highly skilled live chat agents for your website to help you interact with your site visitors in real time and close more sales. To show how effective we can be in improving your bottomline, please contact us for a free demo. support@m2mlivesupport.com
We offer highly skilled live chat agents for your website to help you interact with your site visitors in real time and close more sales. To show how effective we can be in improving your bottomline, please contact us for a free demo. support@m2mlivesupport.com
Response from:
Outsource Method
(07/12/09 4:26pm)
With all the offers out there how can we pick the right one? These guys are willing to share their secrets and methodology with us.
http://www.callcenteroutsourcing101.com
http://www.callcenteroutsourcing101.com
Response from:
Annabel
(07/30/09 7:13pm)
This declaration of intent is great news for the outsourcing industry, an industry that is really taking off in recent years as companies try to reduce their costs.
Response from:
Hamish
(07/30/09 7:18pm)
I recently moved to Argentina and can really see the growth in this industry. Many call centres are setting up here, like www.5ca.com a multilingual call centre, that services countries from all over.
Response from:
Juliet
(08/15/09 7:37am)
This is great news for the industry. With the latest growth of outsourcing in Argentina, standardizations will ensure good conduct and allow positive developement.
http://www.creative-outsourcing.com
http://www.creative-outsourcing.com
Response from:
Saqib Iftekhar
(08/26/09 5:00pm)
TCS Inbound
Visit the website thecourierservices.co.uk for understanding all the pakages and you have to thoroughly learn the website for a proper support.
$8 per hour per seat.
12 seats all together.
10 hour shift
8 support agents.
2 confirmation managers.
2 inbound sales executives.
Infrastructure Requirement:
Atleast 30 seater call center with a proper infrastructure.
Should have any inbound experience.
Physical meeting necessary.
Date of placement of the project is 5th September 09.
Only experience employment which should have 1 year of experience in any customer service.
3 days training after the agreement. Training will be given by the client or the authorized dealer Mr. Khwaja Khurshid Ahmed at the center only.
Billing Cycle:
Monthly.
Bank Guarantee will be provided after the agreement and during the time of training.
Quotations Of Hydro Electric Power Saver Process:
Pay Per Hour:
Sell not less than $130. Whatever amount quoted above $130 will be entertained as 50% agents performance bonus.
Eight hours shift necessary.
Predictive Dialer will be provided free of cost by the client.
20 approved sales is the target of per agent per month.
$7 is the payout of per agent per hour.
If the target is not achieved and for example if the per agent is 1 sale behind than the target so per day hourly payment of the agent will be deducted.
Customer Service Number should be given of the client.
No sale would be confirmed until and unless the confirmation call would not be given from the client in order to ignore charge backs or if the center is passing the sales after following the proper quality parameters than the confirmation could be avoided in this scenario.
Center must use DNC scrubbed leads.
The sales could be done on the credit card in order to achieve the approval right there and then. Or on C.O.D which could be a bit delayed.
The assignment is 20 days per month/agent, but however, the center can work extra days in order to achieve the target.
Payment would be released after a month once the status is approved for the target implemented or could be claimed even if the target is not achieved. That would effect the per day deduction and the rest of the sales in cue if the target is not achieved than it would be forwarded in the next months invoice.
All the recordings required in order to process the sale.
Predictive dialer provided free of cost by the client.
email your profile at saqib_iftekhar@hotmail.com or saqib.iftekhar@tradedts.com and cc it to joshmcguire123@yahoo.com
After your application, you may call at 0092322-3250995. or 0092323-3298093
Agents and Consultants, please stay away as we dont deal with middlemen.
Thanks.
Regards,
Saqib Iftekhar Ahmed.
Visit the website thecourierservices.co.uk for understanding all the pakages and you have to thoroughly learn the website for a proper support.
$8 per hour per seat.
12 seats all together.
10 hour shift
8 support agents.
2 confirmation managers.
2 inbound sales executives.
Infrastructure Requirement:
Atleast 30 seater call center with a proper infrastructure.
Should have any inbound experience.
Physical meeting necessary.
Date of placement of the project is 5th September 09.
Only experience employment which should have 1 year of experience in any customer service.
3 days training after the agreement. Training will be given by the client or the authorized dealer Mr. Khwaja Khurshid Ahmed at the center only.
Billing Cycle:
Monthly.
Bank Guarantee will be provided after the agreement and during the time of training.
Quotations Of Hydro Electric Power Saver Process:
Pay Per Hour:
Sell not less than $130. Whatever amount quoted above $130 will be entertained as 50% agents performance bonus.
Eight hours shift necessary.
Predictive Dialer will be provided free of cost by the client.
20 approved sales is the target of per agent per month.
$7 is the payout of per agent per hour.
If the target is not achieved and for example if the per agent is 1 sale behind than the target so per day hourly payment of the agent will be deducted.
Customer Service Number should be given of the client.
No sale would be confirmed until and unless the confirmation call would not be given from the client in order to ignore charge backs or if the center is passing the sales after following the proper quality parameters than the confirmation could be avoided in this scenario.
Center must use DNC scrubbed leads.
The sales could be done on the credit card in order to achieve the approval right there and then. Or on C.O.D which could be a bit delayed.
The assignment is 20 days per month/agent, but however, the center can work extra days in order to achieve the target.
Payment would be released after a month once the status is approved for the target implemented or could be claimed even if the target is not achieved. That would effect the per day deduction and the rest of the sales in cue if the target is not achieved than it would be forwarded in the next months invoice.
All the recordings required in order to process the sale.
Predictive dialer provided free of cost by the client.
email your profile at saqib_iftekhar@hotmail.com or saqib.iftekhar@tradedts.com and cc it to joshmcguire123@yahoo.com
After your application, you may call at 0092322-3250995. or 0092323-3298093
Agents and Consultants, please stay away as we dont deal with middlemen.
Thanks.
Regards,
Saqib Iftekhar Ahmed.
Response from:
Jessie
(09/27/09 4:38pm)
This regulation will definitely allow for a high level of standardization within the industry. Great news!
Response from:
Jessie
(09/27/09 4:39pm)
This regulation will definitely allow for a high level of standardization within the industry. Great news! 5CA offers multilingual call center services from Argentina. We specialize in outsourced technical support & customer care, providing these services in 20 languages. www.5ca.com
Response from:
Raman
(10/07/09 10:18pm)
Hi all
Nous Infosystems is a CMMi Level 5, ISO 9001:2000 & ISO 27001:2005 certified organization with 24X7 operations. We have multiple offshore Software Development Centers at Bangalore and Coimbatore. We have global operations at US, Canada, UK, The Netherlands, Australia, Germany and Middle East. Our US & UK offices house staff for proximity consultancy services also. We have experience in a wide range of platforms from legacy systems to .NET and J2EE. Our independent verification and validation division is called Testree, while vServe 24/7 is our remote support & managed services division.
Development Center 4:
Rathinam Techno Park,
Pollachi Main Road,
KPM Nagar, Eachanari P.O.
Coimbatore - 641 021
Tel: + 91 422 3058800
Fax: +91 422 2670458
E-mail seo@nous.soft.net
Visit us at http://www.nousinfosytems.com
Nous Infosystems is a CMMi Level 5, ISO 9001:2000 & ISO 27001:2005 certified organization with 24X7 operations. We have multiple offshore Software Development Centers at Bangalore and Coimbatore. We have global operations at US, Canada, UK, The Netherlands, Australia, Germany and Middle East. Our US & UK offices house staff for proximity consultancy services also. We have experience in a wide range of platforms from legacy systems to .NET and J2EE. Our independent verification and validation division is called Testree, while vServe 24/7 is our remote support & managed services division.
Development Center 4:
Rathinam Techno Park,
Pollachi Main Road,
KPM Nagar, Eachanari P.O.
Coimbatore - 641 021
Tel: + 91 422 3058800
Fax: +91 422 2670458
E-mail seo@nous.soft.net
Visit us at http://www.nousinfosytems.com
Response from:
ehly888
(10/24/09 8:34pm)
We are a solutions-oriented firm providing small business outsourcing services. We offer scalability: the ability to ramp up your business without losing focus on the big picture. By outsourcing with us, we free you up to focus on your core strengths.
Outsourcing isn't just for large enterprise anymore. At http://www.myglobalstaff.com,
we focus on small and medium-sized businesses like yours
Outsourcing isn't just for large enterprise anymore. At http://www.myglobalstaff.com,
we focus on small and medium-sized businesses like yours
Response from:
Alric
(12/07/09 1:10am)
Our new website has launched! Thanks to our team for making this happen. Check it out and let us know what you like and don't like! http://myglobalstaff.con
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