US and UK the Largest Consumers

Filed in archive Outsourcing News on March 16, 2004

Quoted from Economist, the United States is the largest user of offshore outsourcing suppliers. The second largest consumer is the Great Britain.



"On one estimate, America accounts for over 70% of all offshoring business. The second biggest market is in Britain. Big companies there regularly announce that they are moving service jobs abroad, many of them involving the wholesale transfer of call centres. In late October, the HSBC banking group announced that it is taking 4,000 jobs from Britain to India, and earlier this month Aviva (the Norwich Union insurance group) said it is transferring 2,350 jobs, also to India."

The consultants at McKinsey Global Institute suggested this as a win-win situation. The UK Minister of Trade and Industry Patricia Hewitt has formed a special commission to study the effects created by this phenomenon. So far it appears to be sufficiently favorable.

The political climate in the United States, however may suggest different directions.