Filed in archive Best Practice by Carol Kendrick on November 30, 2006

Due to the growing outsourcing industry, the transformation of the call center industry one way to ensure that outsourcing industry would be beneficial for employees.

There are different functions which call centers are trying to improve. Here are some of the functions aimed for the said transformation:
Customer care
Inbound sales
Web self-help
Robust response management
Logistics and distribution
Marketing services

The transformation was supposed to be implemented so that companies would be able to fully maximize their outsourcing strategy. The transformation could also help the workers in the outsourcing industry.

Related Entries:

Call Centers Become Contact Centers - 29 August 2004
Call centers in high demand in UK - 17 February 2006
Ban on Education Outsourcing - 28 October 2006
Security Means More than Certificates - 28 December 2006
Loss of Value in Outsourcing Contracts - 14 January 2007
2007: A Challenge for Call Centers - 07 March 2007
Good English Skills in Call Centers - 28 March 2007

« The Turn of HR Outsourcin... | Main | Communication in Outsourc... »

Permalink: Transformation of Call Centers

Tags: outsourcing call business 2007 transformation call+centers transformation+call shared+services

Trackback: http://publish.creative-weblogging.com/publish/mt-tb.pl/44387

Addthis

Ask

Blinklist

del.icio.us

Digg

Fark

Facebook

Google

Lycos

Ma.gnolia

Mr Wong

Netscape

Netvousz

Newsvine

StumbleUpon

Slashdot

Tailrank

Technorati

Wink

Yahoo

Vote for Transformation of Call Centers:

Currently 9.00/10
1
2
3
4
5
6
7
8
9
10

Rating: 9.00 out of 1 vote(s) cast.

Add your response to Transformation of Call Centers:

Name: *

Email: (will never be shown)*

URL:

(* marked fields are required)

Notify me if more comments appear?

Subscribe to The Outsourcing Weblog newsletter? (Newsletters are sent out weekly).

Remember me

Security Code: *
(Please help us to sort out spam.)

Please enter your comment here: (Sorry, no HTML is allowed - URLs will be made clickable automatically if you add http:// to your URL.)

We welcome your comments, however all comments are moderated. Offensive or off-topic comments will be deleted and not displayed.

Share It

Use the search to look for other interesting posts

Contributors (Last 90 days)

Donald Greg (3)
Gary Zeiss (4)
Creative Weblogging (7)

This site has 990 entries and is powered by Creative Weblogging since February 2004.

Our Editors recommend

Disclaimer

Some of the contents of this site are protected Creative Weblogging Inc. 2004-2010.

Check out our Sponsored Blogs!

Business Computer Blog (UK)

Are you interested in writing a blog in our network?

See which positions are currently open.

Testimonials

'Great blog. Instead of useless Internet surfing, I read your blog for snapshots of recent information.'

'I was impressed.... Keep up the good work.'

'This blog offers a balance uptake in outsourcing'