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In this article in IndustryWeek, one of the key problems in outsourcing relationships is explored. While this article focuses on manufacturing, it also applies to any outsourcing relationship, from HR and finance to IT to recruiting.
The "Outsourcing Paradox" is described as the sourcing to experts, but not allowing the experts to design the processes. Instead, detailed specifications with lockstep procedures are put in place, leaving the outsourcing supplier with little room to apply the expertise they've gained from their broad experience.
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