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Outsourcing Issues
by Carol Kendrick on November 29, 2006

Customers are considered as the soul of the business and should therefore be treated with care and importance. Firms who have customer service-related tasks being outsourced should monitor these activities. Monitoring activities means making sure that your outsourced tasks maintain the quality of customer service which your company brings or even surpass the level that you are giving.
Though outsourcing offers low rates for the tasks being outsourced, this does not mean that the level of customer service should suffer because of it.
Permalink: Sin num. 6: Neglect in Service
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