Seen that? – Spanco Telesystems bags Rs800mn outsourcing contract
Spanco Telesystems bags Rs800mn outsourcing contract The Outsourcing Weblog
Spanco Telesystems and Solutions Ltd has been awarded a three-year, Rs800 million outsourcing contract with BSNL. Under the agreement, Sparsh, Spanco's domestic call center operations outfit , will handle inbound calls of BSNL's mobile and broadband subscribers. They will also manage BSNL's 4 regions namely, West (Pune), East (Kolkatta), South (Bangalore) and North (Gurgoan). Spanco is expected to generate revenues of Rs180mn in its 1st year, Rs220mn in its 2nd year, [...] Read More
Spanco secures outsourcing contract from Air India The Outsourcing Weblog
Spanco Telesystems and Solutions Ltd was awarded a 3-year, Rs five crore outsourcing contract by Air India. Spanco (under its domestic call center arm Sparsh) is already providing inbound customer service to all domestic passengers of Air India, and operates from its call centers in Mumbai and Gurgaon. Under the contract, Spanco handles inbound services such as calls relating to flight information, booking and reservations, hotel and limo bookings, baggage, and [...] Read More
India’s HCL bags Autodesk outsourcing contract The Outsourcing Weblog
HCL Technologies Ltd. (HCL) has signed a five-year, $50 million outsourcing agreement with California-based Autodesk Inc. Under the agreement, HCL will provide offshore application and data center services for the software and services company. HCL will handle application administration, software configuration management, monitoring, maintenance, technical support, and general infrastructure management. According to HCL, application and data center services for Autodesk's business applications will come from vendors such as SAP AG, Informatica [...] Read More
The Out-Sourcer Next Door Home Based Business
Out-sourcing has become a dirty word in American business culture. Out-sourcing means cutting corners, under-handed deals and providing a less-than acceptable product. Unfortunately, a lot of these accusations are based on fact. But just because many out-sourcing companies are less than reputable doesn't mean that you can't find a great company to help you out with the day-to-day business chores you hate. Remember, outsourcing doesn't have to be [...] Read More
Bundled Offering Business Process Outsourcing + Information Technology Outsourcing The CIO Weblog
Recently came across this report by TPI on the budling of BPO+ITO, this is a trend that is increasingly become very popular, one example was the merging of Infosys's BPO division Progeon into the main IT Services business. When you think about the this from a different perspective, the whole budling concept can probably be termed as "on+demand business function"….We are truly moving into an OnDEMAND world. Your thoughts? The key points [...] Read More
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