Bank of America Plans BPO Center in Mumbai The Outsourcing Weblog

bank of America (BoA) will set up its second outsourcing center in Mumbai, India. This second outsourcing center to be built in Andheri in Mumbai will be able to employ 500 people, and is part of the bank's cost cutting measures. It will conduct market research for BoA's global capital markets and investment banking divisions. BoA's first outsourcing center in Hyderabad (dedicated to the bank's corporate and consumer accounts) has [...] Read More


Euronet Signs ATM Outsourcing Agreement with ABN AMRO Bank in India The Outsourcing Weblog

Electronic payments provider Euronet Worldwide, Inc. has signed an ATM outsourcing and deployment agreement with ABN AMRO Bank. The Indian-based bank will outsource its existing network of 90 ATMs to Euronet India. Under the agreement, Euronet India install new ATMs and related equipment, drive the ATMs and provide day-to-day outsourcing services for the bank's ATMs from its Mumbai center. This also includes network management and monitoring, help desk, and related [...] Read More


Call Center Ban in India? The Outsourcing Weblog

This sounds surprising but yes, call centers are experiencing a "ban" when it comes as a career option for young workers in India. The reason for this "ban" was mentioned in this report done by the Indian University which was also featured in TIME. According to the report, being a call center agent is an "undesirable employment option" as compared to other employment opportunities. Here is an interesting quote from the [...] Read More


Escaping from Mumbai Hidden Travel Gems

Traveling to Mumbai can be both heavenly and hellish. The number of sights is unparalleled by any other destination of the subcontinent. So is the pollution and traffic. If the hectic urban atmosphere starts to get to you, you can take advantage of the first law of travel in India: if you don't like where you are, keep going, you are virtually guaranteed to find a place's polar opposite within [...] Read More


Bank of America Announces One Million Mobile Users The Wireless Weblog

Photo courtesy of iStockphoto, Image# 1730973 Bank of America this week announced that it had surpassed one million unique and active Mobile Banking customers. Almost all users are accessing the service to check balances, while eight in ten use it view recent transactions, and four in ten use their phones to transfer funds or pay bills. Two thirds of users are under 35 years old. Top markets for mobile banking, according to the [...] Read More