Looking for qualified and worthwhile outsourcing workers are hard for different outsourcing destinations even thought most of these places are stating that they have enough pool for such endeavor. The real skill here is knowing where to look for these people.

Out of 100 applicants who are vying for a call center job, most of them would definitely not get the job. Here is my own prediction in this kind of situation:

50% - failed
40% - for training
10% - hired

This is the reality when it comes to the outsourcing business. Though that is the case, there is still hope because most people in these places are "trainable" which means that most of them are still able to absorb the different skills needed for the job.

As I've said people, it's all about strategy.