Whole Network Basics Best Practice Intelligence Outsourcing New... Outsourcing Sup... Resources The Lighter Sid...

 

Prepare for Your Prospect's Site Visit

Filed in archive Outsourcing Suppliers by Gary Zeiss, Esq. on June 4, 2008

Large organizations often like to make site visits before committing to an outsourcing project. On occasion, those visits can affect the ultimate outcome of during vendor selection. But are these site visits just dog-and-pony shows?

In some ways, yes. An unsophisticated client can be wowed by fancy buildings, triple-redundant security, and a fresh-faced enthusiastic workforce. But sophisticated clients know to dig deeper - into the facility's technology, its infrastructure and its operational staff.

Generally, back end operational staff do not suffer from the same turnover that normally effects customer-facing staff. Thus, these personnel are far more indicative of the organization, and their depth of knowledge and "sharpness" more clearly represents a vendor's in-country management.

When preparing for a site visit by a potential (or current) customer, it is important to bring your "A" team - not just of your customer-facing operations, but also of your back-office operations. Make sure that these folks are ready to present themselves in the best manner possible. That way, you won't loose the deal because of your back office - and you may even leapfrog a vendor who was less careful about their back office presentation.






Permalink: Prepare for Your Prospect's Site Visit
Tags: site  visit  vendor  supplier  outsourcing  site+visit  prospect+site  yours+here 

Trackback: http://www.creative-weblogging.com/cgi-bin/mt-tb.pl/125197





RSSrss   | See all blog subscribe options
Google google   |   What is RSS?
Yahoo! yahoo
Addthis Subscribe using any feed reader!
Bloglines Bloglines
Newsletter
Grouptivity

Use the search to look for other interesting posts



 
  • Advertise with us

  • Learn more about our advertising options or email advertising - at - creative-weblogging.com or give us a call at +1 (650) 331 4900.


  • Testimonials

  • 'Great blog. Instead of useless Internet surfing, I read your blog for snapshots of recent information.'

    'I was impressed.... Keep up the good work.'

    'This blog offers a balance uptake in outsourcing'



  • Other blogs in the same channel in the Creative Weblogging Network







 

Tagcloud: Basics Believe It or Not Best Practice Intelligence Opinions & Insights Outsourcing Advisors Outsourcing Issues Outsourcing News Outsourcing Pros and Cons Outsourcing Suppliers Resources Sponsored Post The Lighter Side of Outsourcing