Philippines could get 450,000 call center jobs in the next five years
Filed in archive Outsourcing News by Danny on March 09, 2006

Ernesto Herrera, general secretary of TUCP, said US firms are under pressure to cut costs and increase returns, and because of these they may outsource up to 1.5 million US-based call center jobs that are currently being staffed by Americans.
TUCP projected that US firms would offshore about 50 percent (1.5 million) of all US-based call center seats to low-wage, English-speaking countries like the Philippines.
Herrera said that with the Westernized culture of college-educated Filipinos, [they] should get 30 percent of the outsourced seats. At present, The US has more than three million call center seats that support large companies with millions of customers.
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