Philippines: A Top BPO Destination
The Philippines is emerging as a top BPO destination but not all the growth in BPO is centered in Manila.
Information and Communications Technology as well as BPO are now relocated to the next outsourcing location which is Cebu. Some of the Back office services functions in outsourcing includes the following:
HR Management
Accounting
Claims Processing
Jeanette Carillo, the brand manager of the Department of Trade and Industry remarked on this situation stating that "We're (Philippines) developing an inventory of skills in various locations nationwide which will enable us to confidently point investors to places that can deliver."
In other words, India must watch out because the Philippines is now gearing up to be an outsourcing hot-spot and Manila is not its only focus.
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I am proud and glad to know that BPO in the Philippines is doing great. keep up the good work fellas!
Comment by Marianne Jade Echarri on December 28, 2007 9:37 pm
I completely agree with this. Without much fun fare, global marketing and globe trotting, the Philippines became a natural choice and a preferred destination by Global Business Process Outsourcing (BPO) companies today. This phenomenon came about just through word of mouth from existing BPO players in the country. After setting their back offices in country BPO global players learned from their back office experiences how world class the Filipinos were when it comes to the voice services. BPO companies realized how Filipinos were excellent in their command of fluent English with a neutral accent. -Jaime-
Comment by Philippine Outsourcing on January 19, 2010 6:51 pm