Small Businesses are still reluctant to explore their outsourcing opportunities because of yes, cost.

The survey done by Datamonitor shows that not all small businesses are into outsourcing. In fact, only 25% of the respondents were into outsourcing while almost 60% revealed that they could not imagine their whole IT function being outsourced. The survey also revealed that there small businesses have two priorities in mind. These are:
-customer service
-quality of service

This survey results is contrary to my previous post entitled "Outsourcing: It's Not About Cost" which gained a lot of negative response especially from Mike Kavis and David Carr.

What do you guys think?