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Outsourcing Advisors
by Carol Kendrick on December 12, 2006

Call centers in America operate 24/7 meaning that they have employees working in a "shift" basis (morning and evening). The expensive part in call centers could also be considered as the primary reason why many companies chose to outsource their call center functions.
Here are some of the requirements companies need to check when thinking of outsourcing their call center functions:
-reliable communication service (communication line and equipments)
-quality employees with good communication and comprehensive skills
-effective IT security functions especially in dealing with sensitive date
These requirements would be able to help companies in making sure that they maintain quality service even when outsourcing.
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Mr Wong
Vote for Outsourced Call Center Requirements:
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Rating: 7.11 out of 9 vote(s) cast.
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Response from:
cyril
(01/04/07 4:05am)
Response from:
donald de gryse
(08/22/07 7:13am)
We are looking to outsource a Telecom process for b2c customers living in the US.The process it targeted towards different communites living in the US.We are looking for call centers that have experiences agents in the b2c Telecom with the US market, agents should ideally be able to speak English and one of the folowing languages:Gujarati,Urdhu, Chinese, Filipino, Portuguese, Korean and Vietanamese.The pay out is based upon performance.
Response from:
tower defense
(05/05/09 2:00am)
The expensive part in call centers could also be considered as the primary reason why many companies chose to outsource their call center functions.
Response from:
harpreet
(10/07/09 12:53am)
yes i m interested in opening an call center here in India tell me the plan i am ready to grab this opportunity.
Response from:
Preetpal Singh
(10/07/09 11:53am)
Hi,
For your call centre solution needs here is an all-in-one platform for call center software that provides good solutions to IT related functions in the call center such as Multimedia recording, Screen recording, Quality monitoring & reporting and much more solutions are provided. The call centre software also provides interactive contact centre for consultation for advanced IP telephony product solutions.
For your call centre solution needs here is an all-in-one platform for call center software that provides good solutions to IT related functions in the call center such as Multimedia recording, Screen recording, Quality monitoring & reporting and much more solutions are provided. The call centre software also provides interactive contact centre for consultation for advanced IP telephony product solutions.
Response from:
Hervin
(10/20/09 2:36am)
Cyberwizard Comlink is a business process outsourcing company that is based in the Philippines. We have motivated excellent virtual staffs that can assist your company’s needs. In line with that, we would like to propose a business partnership with your company. We can provide you an excellent team of virtual staffs who are especially skilled workforce who can assist you in growing your business, exceeding customer expectations and delivering impressive savings in your company. With customized solutions to fit your needs and your clients’ as well and could provide excellent service round the clock.
Looking for customer support professionals to handle all the questions and answers, and assist your clients with personalized, friendly service?
Our customer support assistants will make you more money by helping you gain new customers, retain existing customers, improve customer relationships, decrease refunds and charge backs, encourage client loyalty and satisfaction; and increase your sales revenue by encouraging your customers to buy more from you.
Your Customer Support Assistant's Tasks:
Your dedicated customer support assistant can perform a range of useful functions for you. Examples of tasks include:
• Answering customer queries via your ticket system, email, your live chat system or instant messenger;
• Providing general, technical, sales and/or billing support to your customers;
• Processing orders and other customer-related tasks;
• Posting to Internet forums and blogs;
• Performing data gathering and research tasks; and
• Customer inquiries
• Pre-sales questions
• Handling refunds,
• Processing unsubscribe requests
Your Customer Support Assistant's Skill
Looking for customer support professionals to handle all the questions and answers, and assist your clients with personalized, friendly service?
Our customer support assistants will make you more money by helping you gain new customers, retain existing customers, improve customer relationships, decrease refunds and charge backs, encourage client loyalty and satisfaction; and increase your sales revenue by encouraging your customers to buy more from you.
Your Customer Support Assistant's Tasks:
Your dedicated customer support assistant can perform a range of useful functions for you. Examples of tasks include:
• Answering customer queries via your ticket system, email, your live chat system or instant messenger;
• Providing general, technical, sales and/or billing support to your customers;
• Processing orders and other customer-related tasks;
• Posting to Internet forums and blogs;
• Performing data gathering and research tasks; and
• Customer inquiries
• Pre-sales questions
• Handling refunds,
• Processing unsubscribe requests
Your Customer Support Assistant's Skill
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