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Opinions & Insights
by Gary Zeiss, Esq. on January 30, 2010
In a recent article published on the Shared Services and Outsourcing Network, Susir Kumar and Suresh Ramani of Intelenet were asked about the trends that they are seeing in the BPO industry.
Mssrs....
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Opinions & Insights
by Gary Zeiss, Esq. on December 22, 2009
CIO recently published its predictions for 10 trends in 2010. Chief among the "good news" is that expectations are that the market for outsourcing in 2010 will improve with the general econo...
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Opinions & Insights
by Gary Zeiss, Esq. on November 17, 2009
In a recent article, Camille Bersola of Offshore Advisor, highlighted the fact that companies in India are beginning to hire again, expecting a growth fueled by pent-up demand created during the reces...
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Opinions & Insights
by Gary Zeiss, Esq. on October 31, 2009
In a GlobalServices article published on October 29, 2009, IT managers were found to have some concerns regarding the security of their outsourced processes. It is unclear whether these concerns were...
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Opinions & Insights
by Gary Zeiss, Esq. on October 17, 2009
When Indiana outsourced its welfare eligibility to IBM in 2007, effectively privatizing the process, it expected to reap significant savings – the shibboleth often promised by outsourcing and privatiz...
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Opinions & Insights
by Gary Zeiss, Esq. on October 3, 2009
In a recent article, Business Green magazine questions the west's asserted reduction in greenhouse gases, citing the fact that manufacturing (a large cause of such emissions) has moved from wester...
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Opinions & Insights
by Gary Zeiss, Esq. on October 3, 2009
In a recent article, Business Green magazine questions the west's asserted reduction in greenhouse gases, citing the fact that manufacturing (a large cause of such emissions) has moved from wester...
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Opinions & Insights
by Gary Zeiss, Esq. on October 3, 2009
In a recent article, Business Green magazine questions the west's asserted reduction in greenhouse gases, citing the fact that manufacturing (a large cause of such emissions) has moved from wester...
Filed in archive
Opinions & Insights
by Gary Zeiss, Esq. on October 3, 2009
In a recent article, Business Green magazine questions the west's asserted reduction in greenhouse gases, citing the fact that manufacturing (a large cause of such emissions) has moved from wester...
Filed in archive
Opinions & Insights
by Gary Zeiss, Esq. on October 3, 2009
In a recent article, Business Green magazine questions the west's asserted reduction in greenhouse gases, citing the fact that manufacturing (a large cause of such emissions) has moved from wester...
Filed in archive
Opinions & Insights
by Gary Zeiss, Esq. on September 27, 2009
Many economists believe that we have turned the corner on the recession. Whether or not offshoring companies can take advantge of that turnaround quickly may very well depend on whether they offer cus...
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Opinions & Insights
by Gary Zeiss, Esq. on September 20, 2009
One of the questions that have been going through the minds of many is whether the U.S. will have a "jobless recovery" as the recession begins to recede. A "jobless recovery" conce...
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Opinions & Insights
by Gary Zeiss, Esq. on March 15, 2009
In a recent Huffington Post article, Fritz Hollings, former senator from South Carolina. The article calls for broad, sweeping changes in tax and trade policies, changes that would, no doubt, make man...
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Opinions & Insights
by Gary Zeiss, Esq. on February 27, 2009
As a long-time participant in the outsourcing industry, I was not surprised by India Inc.'s hyperbolic reaction to the budget presented by President Obama this week. No doubt, the removal of tax a...
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Opinions & Insights
by Gary Zeiss, Esq. on December 12, 2008
Lou Dobbs of CNN has been very vocal about conditions to be placed on the automobile companies in the event that they receive a bailout. Chief among them is preconditioning the bailout money on such c...
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Opinions & Insights
by Gary Zeiss, Esq. on November 20, 2008
While outsourcing companies seem to remain bullish about their future (see this article), but I often wonder whether this is more like cheerleading in the face of a difficult future.
First, the very ...
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Opinions & Insights
by Gary Zeiss, Esq. on October 28, 2008
Recently, the Washington Post published an article on the effects of the downturn on the Indian outsourcing community. While the managers in Indian companies remain confident, they are taking steps to...
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Opinions & Insights
by Gary Zeiss, Esq. on October 14, 2008
With many offshore vendors needing to address lost revenues caused by the financial crisis, now may be the perfect time for customers to initiate renegotiation proceedings. By offering to extend the t...
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Opinions & Insights
by Gary Zeiss, Esq. on October 2, 2008
This week, ZDNet published an article entitled "India's Outsourcing Bubble is Bursting" - describing the slowdown as it effects the IT Outsourcing labor market in Bangalore. While it doe...
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Opinions & Insights
by Gary Zeiss, Esq. on October 1, 2008
In a recent article, ComputerWorld pointed out that the current crisis on Wall Street may encourage more college students to consider careers in computer science. While this career choice was very pop...
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Opinions & Insights
by Gary Zeiss, Esq. on September 29, 2008
For about the last ten years, many corporate decisions were guided by (or held up by) concerns raised by the finance department. Many of those "on the ground" were perplexed by these decisio...
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Opinions & Insights
by Gary Zeiss, Esq. on September 28, 2008
The press is finally coming out with articles that suggest that the credit crunch is going to have an adverse effect on the Indian BPO community. That isn't a stretch as financial services compani...
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Opinions & Insights
by Gary Zeiss, Esq. on September 26, 2008
For those of us who have done large outsourcing deals, we can see in Washington and New York a replay of things that have gone bad in our deals, from "take-it-or-leave-it" threats, to misuse...
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Opinions & Insights
by Gary Zeiss, Esq. on September 24, 2008
Aside from writing outsourcing columns and providing legal services to the outsourcing community, I am a competitive fencer (as is most of my family). Why is this relevant to a column regarding outsou...
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Opinions & Insights
by Gary Zeiss, Esq. on September 23, 2008
While I've written about the effect of the financial crisis on general BPO and IT outsourcing services, I haven't yet discussed the potential for legal process outsourcing to move to center st...
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Opinions & Insights
by Gary Zeiss, Esq. on September 16, 2008
With the financial crisis hitting all areas of the US and global economy, it is becoming increasingly clear to this author that it is time for the large Indian outsourcers, such as Tata, Infosys, Wipr...
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Opinions & Insights
by Gary Zeiss, Esq. on September 11, 2008
One perspective that I've never really considered is how the ability for someone to telecommute affects the potential four outsourcing their position. In this short post on ValleyWag, the writer m...
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Opinions & Insights
by Gary Zeiss, Esq. on September 7, 2008
Both US Presidential campaigns have taken on the issue of outsourcing. Barack Obama is talking about restructuring incentives to encouraged companies to keep jobs on-shore and is talking about job cre...
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Opinions & Insights
by Gary Zeiss, Esq. on September 3, 2008
A recent ComputerWorld Article, discussed the disproportionate effect of outsourcing on IT workers, citing a recent study by Stern and Wharton business schools which found that as many as 8% of all te...
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Opinions & Insights
by Gary Zeiss, Esq. on August 30, 2008
John McCain's selection of Sarah palin as Vice Presidential nominee has certainly created a lot of buzz in the US press. It is also beginning to be digested by the international press.
One of the...
