Offshore Call Center: The Challenge
Filed in archive Outsourcing Issues by Carol Kendrick on September 11, 2007

People that are living in Offshoring and outsourcing countries are more or less familiar with call centers and the work that these companies do. Most of the people who are qualified for this post often ends up employed with this job.
Though there are a lot of people that are "potential" employees, the problem here is the quality of these available workers. Most of them are lacking in some department either in computer skills or communication skills. This lack should be addressed quickly and this could be achieved through training.
The challenge for call centers is to come up with a training
program which would address the needs of call centers and at the same time, could still stay within the budget.Permalink: Offshore Call Center: The Challenge
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outsourcing 2007 call center september call+center september+2007 offshore+call
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