Next outsourcing arm signs Indian call center deal
Filed in archive Outsourcing News on August 8, 2005
Ventura, customer contact services subsidiary of UK retailer Next, has signed a three-year, �7 million contract with Cable & Wireless (C&W) for a new call center facility in Pune, India .
Under the agreement, the supplier will source, install, configure and maintain the new call center. C&W will manage the delivery of all calls into the center, and will provide all the IT and telecom hardware, desktop infrastructure, software, and support.
Rob Shaw, Ventura IT director said, "When we wanted to add a second contact center to our operations in India to attract more UK customers, the deal with Cable & Wireless meant we could manage the relationship in the UK while they could manage the third-party suppliers in India."
Tags: outsourcing call center next deal call+center next+outsourcing outsourcing+signs
Vote for Next outsourcing arm signs Indian call center deal:
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Rating: 8.50 out of 2 vote(s) cast.
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Response from:
Eric
(08/17/05 10:36pm)
Pune is really upto the task with improving infrastructure. Gess others like noida and chennai should follow suit.
Response from:
Call Center Outsourcing
(06/28/06 10:07pm)
Very promising cities and a lot more are growing in India. They are trying to have their infrastructure in place to suit the requirements on international clients. For outsourcing voice, chat, email or back-office support, visit the website http://callcenter.ramshyam.com
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