EPAM Systems, the leading provider of software engineering outsourcing services in Central and Eastern Europe, has set up a customer support center in Frankfurt, Germany. The company considers the new unit as an evolutionary step in developing key European markets.

Karl Robb, EPAM Executive VP for Global Operations, said that Germany plays an important role in EPAM's growth. The company has been doing business with German clients since 1997, and last year, 17% of its revenue was from German companies.

Dr. Stephan Kruppa, general manager of EPAM Systems' new German office, said, "Having used software development service providers at different off- and nearshore locations in a number of sizeable software projects for many years I am convinced that the acceleration in this area is finally picking up momentum in Germany."

Kruppa added, "My choice to join EPAM for this exciting opportunity was influenced heavily by the fact that I had an excellent outsourcing experience with over 16,000 person days in a number of development and support contracts to EPAM with very good results. Besides the reliable schedules, high quality, and solid knowledge about methodologies I am specifically impressed by EPAM's flexible software engineers who understand our way of thinking and filled the unavoidable specification gaps intelligently. EPAM Germany will further improve the client communication and eliminate the risk of different expectations with a well-structured requirements analysis and on-site project support."

Image Source: www.epam.com