Money Thefts Raise Alarm About Outsourcing
The security of offshore outsourcing is now in question as employees of an Indian outsourcing provider were arrested for stealing money from customers.
Three former MphasiS employees were arrested in Pune, India. They allegedly siphoned $300,000 from Citibank customers by getting account details while working at the bank's offshore call center.
They obtained customers' usernames and passwords, and used these to transfer funds into new accounts under false names and e-mail accounts. Victims of the theft alerted the bank soon as they noticed that there were missing funds in their accounts.
According to analyst firm, Forrester Research Asia Pacific, these thefts could lead to a 30% reduction in the amount of call center work that Western companies offshore to India.
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Ths story is very misleading. The workers chose the easy way of getting the names and passwords of citibank customers and the number was very small and the workers paid the heavy price of loosing their jobs and getting arrested. The citi bank and other financial institutes get hacked routenly and the names and passwords of the millions ofcitibank customers get stolen routinely from the on-line Citibank files.
This is why it’s important to change the way the internet service is delivered as explained at
SATISH BHARDWAJ on July 28, 2005 11:23 am