KPO in India: Thriving!
Before, india was only known as a Business Process Outsourcing (BPO) destination but nowadays, another type of outsourcing seems to be taking over India. This new type of outsourcing is called KPO or Knowledge Process Outsourcing.
According to a recent study, KPO in India has a higher growth rate (45%) as opposed to BPO showing only a 25% growth rate. 50% of the work in KPO is related to research work in medicine and pharma.
KPO is considered as a more complex industry as compared to BPO because most of the work in this outsourcing industry is Intellectual Property-based.
Though it may seem that KPO in India is flourishing, there are still challenges in this outsourcing industry. The blog, IndianRaj mentioned these two challenges:
1. Expensive training of workers in this outsourcing industry
2. Rising concerns regarding security and confidentiality
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What is Outsourcing?
Outsourcing is acquiring a product or services rather than producing it yours.
Why Outsource?
There are many reasons why organizations choose to outsource functions and services. The following is a list of common reasons why outsourcing is undertaken:
* Lower costs
* Specific supplier benefits. For example, better security, continuity, etc
* Higher quality service due to focus of the supplier
* Less dependency upon internal resources
* Control of budget
* Faster setup of the function or service
* Lower ongoing investment required in internal infrastructure
* Lack of internal expertise
* Increase flexibility to meet changing business conditions
* Improve Risk Management.
* Acquire Innovative Ideas.
* Turn fixed costs into variable cost.
* And lots more…
Sharad Saxena (sharad@iwebresources.com)
Iwebresources
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Comment by Sharad Saxena on August 13, 2006 11:28 pm
My philosophy for sucessful KPOS is Think Global Act Global. If we keep this in mind, al KPOs can be successful.
Comment by Architectural KPO on December 7, 2007 12:05 am