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Ingram Selects Progeon for Outsourcing

May 21st, 2005 › Outsourcing News › admin ›

Ingram Micro is in the final stages of negotiations with Progeon, a subsidiary of Infosys Technologies Inc. Progeon is a business process outsourcing provider that represents many Fortune 500 companies.

In the next months of integration, Ingram Micro will conduct in-depth knowledge sharing and training sessions with Progeon teams. They will undergo parallel operations, tests, and business process improvements.

To ensure high-quality outsourcing service to customers and partners, Ingram Micro will maintain the following: sales positions & management functions will remain in their existing locations; outsourced job functions requiring telephone contact with customers will be handled by Philippine call centers; backroom transactional functions will be handled by Indian call centers; and all call center specialists will be dedicated solely to the Ingram Micro account.

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