Ingram Selects Progeon for Outsourcing

Filed in archive Outsourcing News on May 21, 2005

Ingram Micro is in the final stages of negotiations with Progeon, a subsidiary of Infosys Technologies Inc. Progeon is a business process outsourcing provider that represents many Fortune 500 companies.



In the next months of integration, Ingram Micro will conduct in-depth knowledge sharing and training sessions with Progeon teams. They will undergo parallel operations, tests, and business process improvements.

To ensure high-quality outsourcing service to customers and partners, Ingram Micro will maintain the following: sales positions & management functions will remain in their existing locations; outsourced job functions requiring telephone contact with customers will be handled by Philippine call centers; backroom transactional functions will be handled by Indian call centers; and all call center specialists will be dedicated solely to the Ingram Micro account.