outsourcing
Indian Call Center Agent Arrested
Filed in archive Outsourcing Issues by Carol Kendrick on September 8, 2006
Indian Call Center Agent Arrested
This news article recently caught my eye:

Sulagna Roy, 23, an employee of a call centre in the city's IT hub at Sector 5 of Salt Lake, was arrested on Friday from her James Long Sarani residence in south Kolkata on charges of cheating foreign nationals by using their credit card numbers and shopping for goods worth Rs 200,000.

This kind of situation could be considered as one of the "risks" associated in outsourcing. I believe that outsourcing companies should be the one responsible in making sure that this kind of sensitive information should remain confidential. If outsourcing firms would not be able to prevent this kind of situation from happening then outsourcing's reputation would go down the drain more quickly than expected.

Permalink: Indian Call Center Agent Arrested
Tags: outsourcing  call  center  arrested  indian  call+center  indian+call  agent+arrested 
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