Response from: Joe Venkataraman    (03/28/07 8:04am)

Outsourcing will continue to generate increasingly high standards of service as long as organisations understand which assets to utilise in order to achieve long term cost effective results.

Customer facing operations such as call centres, should not be outsourced. The customer interface must be maintained as a core in-house skill. It is in the back office processes, such as handling insurance claims, and software that organisations can truly leverage offshore skills.

With no requirement for customer interaction, there is no risk of alienating a customer or making a mistake through miscommunication. Highly trained, best of breed staff can deliver increased value and speed to market whilst enabling organisations to keep control of their customers in-house.

Response from: sasikala    (04/16/08 7:00am)

hi i love call centre training,and their
speeches.love to work in call centres;

Response from: Mayra    (09/08/08 12:45pm)

I am teaching Call Centers English, therefore I am very interesting in what you can share.
Prof. Mayra

Response from: tim daiss    (12/27/08 2:39am)

I am an American expat teaching English in the Philippines as well as tutoring Chinese nationals here. However the BPO industry in the Philippines is also growing quickly and I am considering trying to get work as a free lance BPO trainer. However I want to get some more specialized training other than just my four year colege degree and ESL/EFL teaching certificate.

Can anybody recommend any BPO training programs online? Something along the lines of - helping me prepare to train prospective call center agents-

Timothy Daiss
Manila, Philippines