Response from: Joe Venkataraman

Outsourcing will continue to generate increasingly high standards of service as long as organisations understand which assets to utilise in order to achieve long term cost effective results. Customer facing operations such as call centres, should not be outsourced. The customer interface must be maintained as a core in-house skill. It is in the back office processes, such as handling insurance claims, and software that organisations can truly leverage offshore skills. With no requirement for customer interaction, there is no risk of alienating a customer or making a mistake through miscommunication. Highly trained, best of breed staff can deliver increased value and speed to market whilst enabling organisations to keep control of their customers in-house.

Response from: sasikala

hi i love call centre training,and their
speeches.love to work in call centres;