Good Costumer Service in Outsourcing
In order to reap the benefits of outsourcing deals, it has to focus on the important thing: customers.
Yes, customers are the core of every business and should therefore be regarded as an important part in outsourcing.
If you are not convinced as to why customers should be focused on outsourcing, here are some statistics which would make you think otherwise:
-Repeat customers spend 33% more as compared to new customers
-Referrals from these repeat customers are 107% greater than new customers
-It costs 6% more to sell something to a prospect than to sell that same thing to a customer
These statistics just show that having a good customer service would earn the firm a great investment in terms of people coming back for its products and services. In order to have a great customer service, outsourcing should go beyond than the normal standards and should have a consistent and reliable service for customers.
Remember that customers have the power to make or break any business and this thought should always be considered in every outsourcing deal.
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Good customer service not only ensures clients coming back for your products and services but also ensures word-of mouth promotion of your site by those satisfied clients.
Comment by TeamGrowth on September 25, 2006 4:57 am
It really pays to put customers on top of things. They do not only give repeat business, WOMMA, they also help build credibility to your business.
Comment by Meikah Delid on September 26, 2006 1:32 am
I agree with you that customers are the core of every business.
Regards,
SBL
Comment by SBL on December 12, 2008 4:46 am