Mark Ross of LawScribe, Inc., recently hosted a webinar discussing the ethics of legal process outsourcing. According to Mark, the Q&A section offered some surprising results.

As experienced outsourcing professionals, we recognize the need to keep our client's information confidential. Perhaps we have internalized this too much, however, as about 50% of the participants surveyed listed protection of client confidences as their greatest concern.

What does this say? Perhaps that LPO vendors are ahead of potential customers in dealing with critical issues; perhaps that client confidentiality represents one of the largest risks to potential outsourcing customers. In either case, LPO vendors should do a better job of assuring prospects that the information provided to them will be held in the utmost of confidences.