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Outsourcing Issues
by Gary Zeiss, Esq. on September 12, 2008
Mark Ross of LawScribe, Inc., recently hosted a webinar discussing the ethics of legal process outsourcing. According to Mark, the Q&A section offered some surprising results.
As experienced outsourcing professionals, we recognize the need to keep our client's information confidential. Perhaps we have internalized this too much, however, as about 50% of the participants surveyed listed protection of client confidences as their greatest concern.
What does this say? Perhaps that LPO vendors are ahead of potential customers in dealing with critical issues; perhaps that client confidentiality represents one of the largest risks to potential outsourcing customers. In either case, LPO vendors should do a better job of assuring prospects that the information provided to them will be held in the utmost of confidences.
As experienced outsourcing professionals, we recognize the need to keep our client's information confidential. Perhaps we have internalized this too much, however, as about 50% of the participants surveyed listed protection of client confidences as their greatest concern.
What does this say? Perhaps that LPO vendors are ahead of potential customers in dealing with critical issues; perhaps that client confidentiality represents one of the largest risks to potential outsourcing customers. In either case, LPO vendors should do a better job of assuring prospects that the information provided to them will be held in the utmost of confidences.
Trackback: http://publish.creative-weblogging.com/publish/mt-tb.pl/133764
Mr Wong
Vote for Data Security is Still a Top Concern Among Prospective LPO Buyers:
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Rating: 8.50 out of 2 vote(s) cast.
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Response from:
SBL Legal process outsourcing
(02/20/09 7:39pm)
Response from:
SBL Legal process outsourcing
(02/20/09 7:41pm)
I agree with you...
LPO vendors should assure Confidentiality....
Regards,
http://www.saibposervices.com/Outsourcing_for_Legal_Projects.aspx
SBL Legal process outsourcing
LPO vendors should assure Confidentiality....
Regards,
http://www.saibposervices.com/Outsourcing_for_Legal_Projects.aspx
SBL Legal process outsourcing
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LPO vendors should assure Confidentiality....
Regards,
SBL Legal process outsourcing