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Customer's Feedback

Filed in archive Basics by Carol Kendrick on February 19, 2007

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It's time to put the spotlight on customers.

In business, there is a rule which states that customers are always right. This rule, more often than not is an effective way in making sure that business knows their priorities and the ways on how they would be able to improve their business operations.

This also holds true for outsourcing companies. The feedback given by customers or more specifically, outsourcing companies because it reflects the way outsourcing providers handle business and the way these outsourcing providers show quality service.

In line with this, here are the latest figures regarding customer feedback in outsourcing:
-42% of customers Described that their outsourcing contracts have "definitely improved" their financial performance
-47% think their service providers brought business experience in their companies
-62% believes that they are an exception to the situation wherein "as many as half of outsourcing deals fail."
-89% of the customer organizations revealed that have plans of maintaining or increasing their outsourcing deals in the future


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Permalink: Customer's Feedback
Tags: outsourcing  business  2007  feedback  home  customer+feedback  dell+contact  centre+gurgaon 

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Related Entries:

initial feedback - 14 December 2003

Feedback: Webspam in 2006? - 23 January 2006

Feedback Cuts Both Ways - 22 March 2006

Cadmus acquires outsourcing firm - 06 April 2006

Rising Profits for Infosys - 27 July 2006

Give us feedback on SupplyChainer topics - 30 August 2006

2007: The Year for Storage - 01 March 2007

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