Customer's Feedback

Filed in archive Basics on February 19, 2007

It's time to put the spotlight on customers.

In business, there is a rule which states that customers are always right. This rule, more often than not is an effective way in making sure that business knows their priorities and the ways on how they would be able to improve their business operations.

This also holds true for outsourcing companies. The feedback given by customers or more specifically, outsourcing companies because it reflects the way outsourcing providers handle business and the way these outsourcing providers show quality service.

In line with this, here are the latest figures regarding customer feedback in outsourcing:
-42% of customers Described that their outsourcing contracts have "definitely improved" their financial performance
-47% think their service providers brought business experience in their companies
-62% believes that they are an exception to the situation wherein "as many as half of outsourcing deals fail."
-89% of the customer organizations revealed that have plans of maintaining or increasing their outsourcing deals in the future