As the title shows, communication is a very important part of the outsourcing industry because it enables organization to have an organized way of relaying message as well as in executing different rules and procedure.

This article written by Gabriel Fuchs entitled Communication: The Holy Grail of Outsourcing discussed the key elements in communication which could help in overcoming the obstacles in the communication process.

Establish channels
Predictable messages
Interactive communications
Be proactive
United front
Show diversity

One thing which is similar to these elements is the "regularity" which should be consistent in every communication process. I guess that having a regular schedule would ensure fast results and proper delivery. Is your organization practicing these elements?