Call Centers Become Contact Centers

Filed in archive Outsourcing News on August 29, 2004

24-7 INtouch is the latest of many call former 'call centers' to morph into a contact center. Demanding consumers are asking for more ways to stay in touch or get customer service. Thus former phone agents can now be found answering emails, and even chatting online.

24-7 INtouch, a multi-channel call center outsourcing company, is now offering clients online support services such as Live Web Chat, Web Push, Online Callback Request, and Real time Email Response. The company is partnering with InstantService to offer real-time, web based communication solutions to help our clients increase sales, lower costs, and raise customer service levels.

"With the rapid growth of online retail sales, the pressure on Internet retailers to increase their web sales and conversion rates are so important to their success," says Greg Fettes, President and CEO of 24-7 INtouch. "By adding live chat to our clients' websites, we can assist them in decreasing shopping cart abandonment, increasing conversion rates, and realizing a rapid return on their investment".