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Bank of America Plans BPO Center in Mumbai

Filed in archive Outsourcing News by Danny on May 30, 2005

Bank of America (BoA) will set up its second outsourcing center in Mumbai, India.

This second outsourcing center to be built in Andheri in Mumbai will be able to employ 500 people, and is part of the bank's cost cutting measures. It will conduct market research for BoA's global capital markets and investment banking divisions.

BoA's first outsourcing center in Hyderabad (dedicated to the bank's corporate and consumer accounts) has expanded to nearly 1,000-strong team since 2004. Continuum Solutions handles the Hyderabad's BPO operations, and will do so for the Mumbai center.
BoA.jpg


According to sources, "The bank's decision to establish the second research outsourcing unit was inspired by the performance of its Hyderabad center and Mumbai has been chosen for easy availability of human resources for research purposes."


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