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Avon announces layoffs, outsourcing

Filed in archive Outsourcing News on March 18, 2006

Avon announces layoffs, outsourcing
Avon Products Inc. plans to dismiss 600 customer service representatives in the US in the next two years. Company officials said that Avon will outsource these jobs overseas.

The beauty products company will be phasing out its U.S. customer service operations in Morton Grove, Ill., Pasadena, Calif., Atlanta, Ga., and Rye, N.Y. The company will also lay off 50 workers in Delaware and reduce 300 workers in Springdale, Ohio.

Sharon Samuel, spokeswoman for Avon, said, "Avon has made the decision to outsource its U.S. contact service operation as part of our four-part, multiyear turnaround plan." An important part of this "turnaround" is cutting its cost structure by outsourcing its transactional and other services to low-cost countries.

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