Affiliated Computer Services, Inc. (ACS), has won a three-year BPO contract to provide call center services for Johns Hopkins HealthCare (JHHC).

Under the agreement, ACS will operate and manage a call center dedicated to JJHC Medicaid calls. The Indiana-based call center will open its lines this month.

Maryland-based Johns Hopkins HealthCare develops and manages contractual relationships and provides services such as care management and patient outreach programs. With ACS proven experience in BPO and call center management, JHHC hopes to improve their customer service and support.

Ann Vezina, Managing Director of ACS BPO Services, said, "We are enthusiastic about representing Johns Hopkins HealthCare, a name that is synonymous with excellence in health care. JHHC's decision to align with ACS is a testament to our wide ranging expertise, exceptional capabilities, and overall commitment to best-in-class service that has positioned us among the top in BPO providers. We look forward to delivering outstanding call center solutions to support Johns Hopkins HealthCare."

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