ACS Awarded $5 Million Call Center Contract With Pennsylvania Department of Transportation

Filed in archive Outsourcing News on October 20, 2005

Affiliated Computer Services, Inc. (ACS) has been awarded a five-year contract by the Pennsylvania Department of Transportation's (PennDOT). With its partnership with ACS, PennDOT is expected to save over $5 million in the next five years.

Under the contract, ACS will operate PennDOT's call center for driver and vehicle services. The BPO and IT provider will handle customer calls about driver licensing and motor vehicles. In addition, they will also handle the scheduling of road testing for new drivers.

The call center---to be located in the Harrisburg, Pennsylvania area---will employ approximately 120 people, and will be fully operational by January 2006.

Allen D. Biehler, PennDOT Secretary P.E, said, "We are pleased to enter into this partnership with ACS to provide an important customer service to Pennsylvania drivers and vehicle owners. The company has considerable experience in call center operations and in the use and application of appropriate technology to help PennDOT improve service to our customers."

Tom Burlin, Group President of ACS Government Solutions, added, "We are extremely pleased that Pennsylvania has chosen to deepen its relationship with ACS. We're committed to providing quality service at the best possible price for our clients."

Image Source: www.acs-inc.com