Accenture Signs Three-Year Application Outsourcing Agreement with XM Canada

Filed in archive Outsourcing News on March 20, 2006

Consultancy and outsourcing major Accenture has signed an application outsourcing contract with XM Canada to provide customer care and business platform support.

Under a previous agreement, Accenture designed, built and deployed the XM Canada's subscriber management, customer care and billing systems. The new agreement will enable XM Canada to focus on its core business of content delivery and subscriber acquisition.

Stephen Tapp, president and COO of XM Canada, said, "Accenture has significant experience helping companies grow their functionality to support a rapidly expanding customer base. As Canada's number one satellite radio service provider, we are excited to be able to tap into Accenture's skilled and flexible resources to help us bring the best in commercial-free music and entertainment to more Canadians from coast to coast."

Dennis Melnbardis, managing partner of Accenture's Communications & High Tech practice in Canada, said, "Customers are adopting subscription-based satellite radio in Canada at a rate faster than any other communications service in history. The applications to support this growth are vital to the future of XM Canada's growing business. We are excited about the opportunity to continue our work with XM Canada in supporting their delivery of next- generation radio to the country."

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