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High End Jobs Going to India Title: High End Jobs Going to India
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Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on October 16, 2008

Photo courtesy of iStockphoto, Marcus Clackson Today's San Jose Mercury News reported on the trend of offshoring higher-end tasks, like graphic design, legal work and other "thought...

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Value Will Be King Title: Value Will Be King
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Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on October 08, 2008

Photo courtesy of iStockphoto, David Parsons Writing in IT World Canada, Arpit Kaushik talked about the end of the "golden age of offshore outsourcing and the beginning of the age of truth and...

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Will the Instability in Pakistan Affect the Offshoring Market Title: Will the Instability in Pakistan Affect the Offshoring Market
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Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on September 19, 2008

6558983 Photo courtesy of iStockphoto, Nic Taylor Although falling off of the front pages of the U.S. media, one of the things that worries me most with regard to offshoring is the recent instability...

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Lehman, Merrill and Offshoring Title: Lehman, Merrill and Offshoring
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Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on September 15, 2008

6015582 Photo courtesy of iStockphoto, Alex Slobodkin Today's bankruptcy of Lehman Brothers and the takeover of Merrill Lynch by Bank of America will present huge challenges to offshoring in the...

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Data Security is Still a Top Concern Among Prospective LPO Buyers Title: Data Security is Still a Top Concern Among Prospective LPO Buyers
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Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on September 12, 2008

6793837 Photo courtesy of iStockphoto, Image# 6793837 Mark Ross of LawScribe, Inc., recently hosted a webinar discussing the ethics of legal process outsourcing. According to Mark, the Q&A section...

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Why is Outsourcing the Political Whipping Boy? Title: Why is Outsourcing the Political Whipping Boy?
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Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on September 01, 2008

Underlying the angst over outsourcing shown by both the center-left and far-right factions of the US political spectrum is something greater that the concept of "sending jobs offshore." It...

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Do Outsourcing Awards Mean Anything? Title: Do Outsourcing Awards Mean Anything?
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Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on August 22, 2008

Photo courtesy of iStockphoto, Image# 5962793 Any news search that looks at offshoring or outsourcing is bound to come up with a number of items saying that "so-and-so" vendor finished...

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Legal Process Outsourcing - Who Benefits Title: Legal Process Outsourcing - Who Benefits
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Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on August 21, 2008

Photo courtesy of iStockphoto, Image# 269159 ?Unlike the US, where it is reasonably settled that the financial benefit of Legal Process Outsourcing is primarily passed through to the client, the rules...

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Outsourcing Sees Bumps in the Road Title: Outsourcing Sees Bumps in the Road
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Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on July 18, 2008

In a posting in today's wall street journal BizTech Blog, Ben Worthen points out that outsourcing is taking a bit of a hit in this slow economy. Mr. Worthen pointed to a survey conducted by...

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Is it the Management? Title: Is it the Management?
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Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on July 13, 2008

Photo courtesy of iStockphoto, Bruno Passigatti In a recent article on Market Watch (link), Darrell Delamaide talks about the 2008 presidential candidate's view on outsourcing. Barack Obama, he...

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Customer Service - why it matters. Title: Customer Service - why it matters.
PermaLink: http://www.outsourcing-weblog.com/50226711/customer_service_why_it_matters.php

Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on June 03, 2008

© Kecko In a post dated June 2, 2008, Sherri Wynters describes three Customer Service ideas that she suggests will gain Customer Loyalty. I certainly agree with the assertion that Customer Service is...

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Does Legal Process Outsourcing Waive a Client's Fourth Amendment Rights? Title: Does Legal Process Outsourcing Waive a Client's Fourth Amendment Rights?
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Filed in archive Outsourcing Issues by Gary Zeiss, Esq. on June 01, 2008

Photo courtesy of iStockphoto, Nikolay Mamluke In an interesting case filed last week, lawyer Joseph Hennessey sought clarification from the DC and Maryland Bar Associations regarding whether or not...

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Unsafe Outsourcing Title: Unsafe Outsourcing
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Filed in archive Outsourcing Issues by Carol Kendrick on October 31, 2007

The issue regarding outsourcing manufactured work in China is still considered a very delicate issue because of the effect that it could have especially to children. This report entitled Outsourcing,...

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Decline of IT Growth Due to Outsourcing Title: Decline of IT Growth Due to Outsourcing
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Filed in archive Outsourcing Issues by Carol Kendrick on October 29, 2007

Outsourcing was identified as the culprit which hinders the IT growth in countries which opt for outsourcing. The research study done by Gartner revealed that half of the more than 150 CIOs surveyed...

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Call Center Ban in India? Title: Call Center Ban in India?
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Filed in archive Outsourcing Issues by Carol Kendrick on October 22, 2007

This sounds surprising but yes, call centers are experiencing a "ban" when it comes as a career option for young workers in India. The reason for this "ban" was mentioned in this...

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The Outsourcing Return Title: The Outsourcing Return
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Filed in archive Outsourcing Issues by Carol Kendrick on October 22, 2007

This is not what you think it is. Based on recent news reports, outsourcing is now coming back to its origin: America. This was indicated in this research entitled "Time Zones Do Matter:...

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The Two Sides of Outsourcing in India Title: The Two Sides of Outsourcing in India
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Filed in archive Outsourcing Issues by Carol Kendrick on October 18, 2007

We all know that India is still considered as the priority when it comes to outsourcing destination, the only problem here is that whether or not the country lives up to their expectation. For the...

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Outsourcing for the Environment Title: Outsourcing for the Environment
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Filed in archive Outsourcing Issues by Carol Kendrick on October 08, 2007

The environment could benefit a lot if companies start to outsource their IT functions. This statement was emphasized in this research report entitled Creating Cost and Efficiency through Outsourcing...

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Outsourcing Satisfaction Title: Outsourcing Satisfaction
PermaLink: http://www.outsourcing-weblog.com/50226711/outsourcing_satisfaction.php

Filed in archive Outsourcing Issues by Carol Kendrick on September 27, 2007

Outsourcing Satisfaction In continuation with my last post, most IT leaders remarked their unsatisfied experience in terms of innovation in outsourced it functions. Here are the reasons which was...

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